Frequently Asked Questions
Everything you need to know about bringing luxury home.
What is the typical delivery timeframe for large furniture items?
Standard delivery for in-stock items typically takes 7-14 business days. For custom-made or white-glove delivery orders, please allow 4-8 weeks for craftsmanship and specialized transit.
Do you offer white-glove delivery and assembly?
Yes, we offer a premium White-Glove service which includes room-of-choice delivery, full assembly, and the removal of all packaging materials for a flat fee.
What is your return policy for furniture?
We offer a 30-day return window for most items in their original condition. Please note that custom upholstery and final sale items are non-returnable, and a restocking fee may apply to large freight returns.
Are your wood products made from sustainable materials?
The Furniture Gallery is committed to sustainability. The majority of our collections are crafted from FSC-certified hardwoods and reclaimed timber sourced from responsible suppliers.
Do you provide fabric swatches before I purchase?
Absolutely. You can order up to five complimentary fabric or leather swatches through our website to help you visualize the texture and color in your own space.
What kind of warranty comes with my furniture?
All our furniture pieces come with a standard 1-year limited warranty covering manufacturing defects. We also offer extended protection plans for accidental stains and damage.